Not Receiving Emails From Workamajig | Force Email Option | Clients Are Not Receiving Emails For Calendar Invites Or Deliverables To Review | Emails I Reply To Are Not Showing In The Project Conversation | Google App Administrators
Not Receiving Emails From Workamajig
Please verify if you are not receiving ANY emails from Workamajig, or if you receive some but not all.
IF HOSTED ON A WORKAMAJIG SERVER
Workamajig Servers are designated by a workamajig.com URL. The beginning of the URL may begin with au. , app. or app(plus number).
Ex. app2.workamajig.com, app10.workamajig.com, au.workamajig.com, etc.
The most common issue here is that your Email Administrators have a firewall or spam filters that prevent emails from Workamajig reaching your inbox.
1. Whitelist App Server
Make sure your Email or IT Administrators whitelist the server you are on. They can get the IP address of your server by doing a Ping of the URL:
2. Whitelist Mail Servers
Additionally, you may need to whitelist the Workamajig outgoing mail servers. All outbound email from Workamajig will use these servers unless an SMTP-relay has been setup.
Current IP address:
mailw.workamajig.com (126.96.36.199): this IP is used for au.workamajig.com and some appXX. servers.
3. Whitelist Conversation/System Email Address
If you have the Outbound Emails / System Email established, then also whitelist this Email address as well. This can be found in Mail Settings.
4. Setup DKIM for secure emails
If you prefer to setup DKIM as a secure email method, then see the following example of what can be done. This will require an Email/DNS Administrator on your end to set this up. They must contact email@example.com for further assistance.
We will provide your team with a DKIM record that will need to be added to your DNS server. We will also make necessary changes that are needed on our side. Without these changes, the DKIM setup will not work.
IF YOU HOST THE WORKAMAJIG SERVER
Most commonly the internal SMTP server has been changed, including its IP address. This then needs to be manually updated in the Windows Task Manager.
If Diary email notices had been arriving in the past and have recently stopped arriving, please have your IT person open up the Workamajig Task Manager and hit the stop button on it. Then open up server services to make sure they are stopped. If any are stuck they will need to be manually stopped with the windows task manager. Start services back up and check to see that they have all started.
If you have never received email notices: Please check your SPAM folder and whitelist your server. Your IT people may need to adjust the whitelist to reflect that an email is coming from an internal server but may be addressed by a different server.
Force Email Option
In Mail Settings, there is an option to Force Email. This ensures the sender and reply-to address are the same. This can also help to get around certain email filters that weed out emails where the sender is not the one you reply to. Typically you would use the Diary Email Address as the System Email to enforce.
Clients Are Not Receiving Emails For Calendar Invites Or Deliverables To Review
If internal users are receiving emails but clients are not, then ensure their contact record has an email address entered.
Check with your client's email administrators to see if they are blocking emails from Workamajig (see above).
It is possible that duplicate contact records have been made, and the contact you linked doesn't have an email address. In this case, you can either delete the duplicates or merge them using administrator features.
Emails I Reply To Are Not Showing In The Project Conversation
First, check the Verify button works in Mail Settings. If this comes back with any kind of error, then Workamajig is not able to connect to your diary email account for this purpose. And no new emails will be going into Workamajig.
If it is verifying without error, then log into that email inbox and see if there are any old emails sitting in there. If so, then it's possible an email is unreadable by Workamajig and stops the processing of new emails as it can't move onto the next email until it deals with the first one. If there is an email that is "stuck", please send the .eml file to firstname.lastname@example.org so we can take a look at its encoding and see if we can make an exception for it. After which, you can delete the email (or copy and paste it manually where it should be in Workamajig). Then once deleted or removed from the inbox, Workamajig can continue processing the remaining email.
We also give you the option of connecting to a POP or IMAP email account. So if you have issues with one method, then try the other.
If you are having issues with gaining POP or IMAP access on an email account that your IT manages, then please contact them to see if they allow for this type of access. If not, then you can always try creating a standalone Gmail or Hotmail, etc. type of account to facilitate this feature.
Google App Administrators
If you use Google to host your corporate email accounts, then please contact your IT folks or Google for assistance with their whitelist feature.
Here is one of their guides that should get you started in the right direction: https://support.google.com/a/answer/60751?hl=en