Errors: Delays

If you experience issues with using Workamajig, this guide will guide will offer a few tips and suggestions for you to investigate why your issue is occurring.

You can also send us a log of the transfer time that can be tracked. 

Possible Issues

• High Volume of SQL server traffic. Such as month-end financial reporting.
• VPN connection or other local network configurations that limit data streams to the internet.
• Not using the latest OS, Browser, and Flash.
• Network issues. This is a wide subject as there are local networks that you IT folks manage, but there are also national internet backbone connections that can have issues as well.
• Not enough RAM in your computer.
• Running too many background applications on your computer.
• Network Card in the computer is faulty.

Questions For You And Your IT

• What Operating System are you using? Which version?
• What type of hardware are you using? I.e. Network Card Manufacturer, card version, driver version?
• Does it happen on all browsers? Chrome, FireFox, IE, Safari, Etc?
• Does it happen out of the office? Using the same or different computer at home and through a different network not using a VPN.
• Is it happening to everyone? All computers and browsers in the network?
• Are you running large reports when it is happening? Do you click screen or refresh on a specific report, if so which?
• Type of SQL server? Are you using the free version of SQL? If you are hosting your own server?
• Have you made any network changes? Ask IT if there were changes to the local network routing or firewalls?