Errors: Invoice and Accounting

Unable To Post An Invoice 

NO POST BUTTON VISIBLE

This means you do not have rights to post transactions to the GL in Workamajig.

RECEIVED AN ERROR MESSAGE DESCRIBING HOW ITEMS/SERVICES NEED TO POST TO DETAIL

This is referring to the setup of your services and expense items. The default setup of Workamajig is to post sales using detail. Which refers to the sales account associated with the setup of the individual services and expenses. If the sales account field is blank in the setup of these items, then you won't be able to post invoices that are trying to bill those items.

To resolve, go into the setup of Services, Purchase Items, Expense Report Items, Media Items, Etc, and ensure they ALL have a sales account.

Can't Delete A Record

Typically if you can't delete a record, then the system has locked it down as it has been associated with another transaction that relies on this record.

Here is a guide that explains Record Locking and Unlocking in Workamajig with more details and examples.

My Accounting Reports Do Not Balance Or Tie Out

During your month-end process of running financial and aging reports, you may find that your account balances don't tie to the aging reports. Typically when there is an out of balance issue between financial reports, one must go back to the date that the reports last tied out. Then from there move forward with your reports until things go out of balance. Once you have narrowed down the date range to where things differ, then investigate the transaction in that range for oddities.

If things never tied out, then that is a completely different discussion to have with your Accountant or CPA and you may want to investigate as to why we never tied out and then take action is establishing a go-live date so you can then move forward.

You can always contact support@workamajig.com if you have questions with being out of balance. However, we ask you to supply us with specific details of what things last tied out. Also, make sure you follow our Go Live For Accounting guide to ensure all steps were followed and accounted for.