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General Errors and Troubleshooting

Browser | Calendar prints in Black and White using Chrome | Code String Error Message | Grammarly and other browser Plug-ins

This guide is for advanced computer users or your companies IT department to use as a resource when troubleshooting general issues with Workamajig.

Browser

Page Error or Slow Loading Page

If you get an error that says you need to "Reload" the application or a particular page is very slow to load, have the individual user do the following:

  1. Click on Name in top right corner of Workamajig
  2. Click ...more > Show the Error Log
  3. Click on Errors Tab> Copy to Clipboard and paste into email
  4. Click on Calls tab> Copy to Clipboard and paste into email
  5. send email to support@workamajig.com with as much details of the workflow that led to the error or slow loading of the page, along with the link to the page in question.

showerrorlog.png

The Error tab is cleared following each monthly update. The Calls tab retains the last 20 page calls.

 

Calendar prints in Black and White using Chrome

If using chrome when you click on More > Print from the Calendar, and this produces a black and white printout. Then from the Printer options in Chrome, drop-down the More Settings area and check the box for Background Graphics.

mceclip0.png

Code String Error Message

If you get an error that has all kinds of computer code, such as sptObjectError. Please take a screenshot of this error and send it to support@workamajig.com Also include the steps you took in getting this error, such as 1. Clicked Here, 2. Clicked There, 3. Etc.

Now if you do get this error, most likely you are going to need to close the screen you have open and not save changes, as it typically won't let you save the changes in this type of error. Try to reopen from where you last saved the record and see if you continue to get the error, or if it was a one-time occurrence.

Grammarly and other browser Plug-ins

While we do our best to ensure compatibility with all the popular browsers, we cannot guarantee compatibility with all browser Plug-ins. Grammarly being one them for example.

You can either run the browser in Incognito/Private mode (which disables plugins), or you can refer to the support site of those Plug-ins for more info.

Disable the Grammarly extension on one or more websites

https://support.grammarly.com/hc/en-us/articles/115000091612-Disable-the-Grammarly-extension-on-one-or-more-websites

Disable the Grammarly extension in a certain text field

https://support.grammarly.com/hc/en-us/articles/115000091572-Disable-the-Grammarly-extension-in-a-certain-text-field

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