Screen Recording

There are times the Workamajig Support team will ask you to demonstrate or provide the steps in your process that led to the problem you are reporting.

If you are able to reproduce the issue, sending a screen recording of the problem is a great way to help Support quickly identify the issue and take the next steps in getting it resolved.

There are a number of software programs, free and paid, that allow you to capture your screen. Please talk to your IT Department to find out which one is most appropriate for your organization.

Apple and Microsoft provide a built-in screen capture program on the workstation.

Below are the instructions on how to create a screen recording on their respective OS workstation.

#Mac | #Win

Mac - Quicktime Player 

1. Open Quicktime Player
2. File > New Screen Recording
   
   
   
3. Decide to record the entire screen or selected area
   
   
4. Click Start Recording
   
   
5. Click Record button
   
   
6. When completed, click the Stop Recording button. Top right corner of the screen
   
   
7. This will bring you back to the Quicktime Player menu: click File>Save
   
   
8. Select the location and name the file appropriately. 
9. Send file to Workamajig Support

Windows 10 - Xbox Record

1. On your keyboard, click  + G
2. Check "Yes, this is a game."
   
   
3. Click Record button
   
   
4. When completed, click the Stop Recording button
   
   
   The file is auto-saved to the following location:
5. Click Folder on the Taskbar at bottom of the screen
   
   
6. Find and select the Videos folder in the left panel
   
   
7. Open the "Captures" folder
   
   
8. Find the file. You may want to right-click on the file to rename to something more appropriate.
9. Send file to Workamajig Support