We may ask you to perform a Traceroute to verify that you are connecting to our servers.
On a Mac, open the Utilities folder and run the Network Utilities application. Select the Traceroute tab and enter "YourApp#.workamajig.com" in the address. Ex. tracert app2.workamajig.com
Copy and paste the results and e-mail it to email@example.com
On a PC, go to the command line (Run - Command) from the Start button. Then type "tracert YourApp#.workamajig.com" and e-mail us the results of the report. Ex. tracert app2.workamajig.com
take a screenshot of the command window results and email to firstname.lastname@example.org
This will tell us if there are routing problems between your location and our server. Only run this report when you are experiencing performance issues.