Forgot password [in-depth guide]
Workamajig allows for automated password reset via email for individual users.
NOTE: If your agency is using SSO for login verification, this feature does not work.
System Setup
To enable this, you will need to have access to Menu > Admin/Manager > System Setup > Security Settings.
- From the Security Settings screen, click on Global Options at the top.
- Next, check the box next to Allow Users To Request A Password Reset Email.
- Save.
NOTE: There are a number of password settings that can be defined by administrators.
User workflow
From your login screen, you should see a clickable link called Forgot Password?.
By clicking on Forgot Password?, you will then be prompted to enter your User ID.
If the User ID is valid, then you will see the following response.
Check your email inbox. If it is not in the Inbox, check your SPAM folder.
sample email:
Click Link
NOTE: The provided link auto-expires in 24 hrs.
Enter and Confirm the new password
Click Reset Password
The screen will refresh to the Workamajig Sign In page>>Enter your User ID and "new" password>>Click Sign In
- If you get an error that your User ID is not valid, confirm the server address in the browser address field is the correct URL and try again.
- If you need further assistance with getting your password reset, please speak with your designated Workamajig administrator. They can use the Managing login passwords guide for steps on how to do this.