This guide describes the steps for each user to follow and set up the sync between the Workamajig Calendar and Exchange Calendar.
NOTE: This guide assumes your Email Administrators/IT persons have already set up the Exchange Server Sync Tool from the Exchange Server/Sync Setup guide.
NOTE: If you are using Office365 or Exchange Server with 2-Step Authentication, you MUST get an app password for use in the Workamajig setup. For details from Microsoft click HERE. Once you have setup the app password, you can proceed with the setup steps.
1. Go to Workamajig>Everyone>Calendar. From the calendar, click the ...more icon > Sync Settings
2. From the Exchange: Authorization tab, enter your Exchange UserID.
3. Click Update Your Password, enter your Exchange access password. NOTE: If you are using Office365, you may need to get an app password for use in the Workamajig setup. For details from Microsoft go HERE.
- Mailbox is typically not used. It is only used in the case of your User ID and Mailbox are named differently.
5. Refresh the browser tab: this will bring you back to the Calendar. Click ...more > Sync Settings
6. Click Exchange: Sync Setup
Personal Calendar: Set the calendar you want to sync with Exchange
Exchange Folder: Set the exchange folder you want to sync to Workamajig: typically Calendar. NOTE: Workamajig is unable to sync with Exchange Public Calendars
Sync Direction: Set the direction you want to sync the calendars: To Workamajig, From Workamajig, Both. NOTE: Though Workamajig does allow for 2-way synching, it is recommended that you pick a "master" calendar, and sync away from the master. If the master is Exchange, then your setting should be "To Workamajig".
You have completed the setup. The initial sync may take some time, depending on the number of meetings. You should start to see random meetings appearing in each month as the sync is simply going through the database pulling information in. So it does not work in date order.
8. Confirm Syncing
In a typical environment, it can take up to 15 minutes to notice that the sync is working. However, there are some instances where you may need to wait up to an hour or more to confirm the sync is working.
If after an extended period of time you feel that the sync is not working, then check the following steps in order:
1. Did you get an email that your sync (User ID or Password) is not properly setup? If you did not get an email, then ensure you populate the User ID and Password fields.
2. Did you choose the correct Exchange calendar in the Exchange Folder drop-down?
3. Are other users in your organization able to sync their calendar? If so, then what about their settings is different? Do they have a Mailbox populated? Is there a domainname\password in the User ID field?
4. Check with your Email Administrators/IT Persons to confirm the Exchange Server Sync Tool is functioning and set up properly.
5. Contact Workamajig Support (email@example.com) and we will help troubleshoot the issue.
- If you are receiving an email with the subject of "Exchange Sync Authorization Error", then this typically means your password is incorrect. Please review the Sync Settings setup above.